Thank you for shopping with Trrystals. We truly value your trust in our products and want to ensure that your experience with us is smooth, transparent, and satisfying. Please read the policy below carefully.
- Eligibility Criteria for Returns
Items must be in unused, original condition with intact packaging. Any product showing signs of use, wear, or damage may not be accepted for return or refund.
- Return Request Timeline
You can initiate a return request within 7 days of receiving your order.
- How to Initiate a Return
To return a product, contact our customer support with your order number and a brief explanation of the reason.
📧 Email: info@trrystals.com
📱 WhatsApp: [Insert number]
- Return Shipping & Responsibility
Return shipping charges will be borne by the customer. We recommend using a trackable shipping service and ensuring secure packaging to avoid any damage in transit.
- Damaged or Missing Items
Please record a video while unboxing the package. In case of any damage, defect, or missing item, contact us within 24 hours of receiving the product so we can assist with a replacement or refund.
- Refund Process
Once your returned item is received and approved after inspection, a refund will be issued via bank transfer. Kindly share your bank details via email or WhatsApp.
- Refund Timeline
Refunds will be processed within 7 business days from receiving and inspecting the returned product. Depending on your bank, the refund might take a few additional days to reflect.
- Non-Returnable Items
The following cannot be returned:
- Customized or personalized products
- Gift cards
- Products marked “non-returnable” at the time of purchase
- Exchanges
We do not currently offer direct product exchanges. To receive a different item, kindly initiate a return and place a new order.
- Personal Preferences
If you’ve received your item and find that you simply don’t like it or it doesn’t meet expectations, we’re sorry — returns due to personal preferences (like/dislike) are not accepted once used or after the return window has passed.
- Need Help?
For any return, refund, or policy-related queries:
📧 Email: info@trrystals.com
📱 WhatsApp: [Insert number]
Note: This policy may be updated without prior notice. Please refer to our website for the most current version.